Privacy policy

Who we are

This policy covers solarup.energy. Solar Up is the renewable arm of New Ability Energy, and the business behind it is New Ability Energy Pty Ltd, ABN 54 661 687 485. In this policy, "we", "us" and "our" means that business, including when it trades as Solar Up.

We handle personal information in line with the Privacy Act 1988 and the Australian Privacy Principles.

What we collect

The personal information we collect depends on how you interact with us. It may include:

• Contact details, such as your name, email address and phone number.
• Details about your property and your energy use, such as your address, your home, and power bills or other documents you send us.
• Information you give us about your circumstances, including in messages and in answers to questions on our website.
• Information about how you use our website and how you found it, such as device, browser and usage information, and advertising or referral details.
• Any other information you choose to give us.

You can browse our website without telling us who you are. If you do not give us the information we ask for, we may not be able to respond to your enquiry or provide our services.

How we collect it

We collect personal information mostly from you, when you use our website, fill in a form, call or email us, or meet us in person. We may also collect it from others where that is reasonable, such as our related companies, our partners, our service providers, or publicly available sources.

How we use it

We use personal information for purposes such as:

• Responding to enquiries and preparing quotes.
• Providing, installing, supporting and warranting our products and services.
• Assessing whether an offer, finance option or incentive may suit you.
• Running, securing and improving our website and our business.
• Marketing, where permitted by law.
• Meeting our legal and regulatory obligations.

We may also use it for other purposes you would reasonably expect, or that the law allows.

Who we share it with

We may share personal information with:

• Our related companies, including New Ability Energy, which installs, contracts and warrants the systems we sell.
• Service providers who help us run our website and our business, such as hosting, security, email, analytics, advertising and customer records providers.
• Partners involved in a product or service you ask about, such as finance or energy program providers.
• Our professional advisers, and anyone else where you have agreed or the law requires or allows it.

Where you apply with a partner directly, such as a finance or energy program provider, that partner's own privacy policy applies to what you give them.

Overseas disclosure

Some of our service providers may store or process information outside Australia, including in the United States and other countries where they operate. Where we disclose information overseas, we take reasonable steps in line with the Australian Privacy Principles.

Cookies and analytics

Our website uses cookies, browser storage and similar technologies to operate the site, remember preferences, understand how the site is used, and measure advertising. Some of these are provided by third parties, such as analytics and advertising providers, who may collect information about your use of the site.

You can usually block or delete cookies through your browser settings. If you do, parts of the website may not work as intended.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, change or disclosure. No method of transmission or storage is completely secure.

We generally keep enquiry and customer records for 10 years, or longer where the law requires. When we no longer need information, we take reasonable steps to delete or de-identify it.

Marketing

We may send you information about our products and services where the law allows. You can opt out at any time by using the unsubscribe option in a message or by contacting us.

Access and correction

You can ask for access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable time. In some cases the law allows us to refuse access, and if so we will tell you why.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can look into it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is on this page, with the date it was last updated.

Contact us

For privacy questions, requests or complaints, contact New Ability Energy Pty Ltd: